Customers need to connect with an agent via a single widget. AT&T conversations will typically start as a chat, but with the option to “escalate” to use any other tools available to our agent. Empower agents to use all available tools to help that customer based on their individual needs. Chat-Call-Video
• ROLE: Lead UX (IC) / Heuristics-Strategy/Info Arch • APP: Figma • TIME: 2 months • TEAM: Brand Strategist /User Tester/Research/Content Writer
• ROLE: Lead UX (IC) / Heuristics-Strategy/Info Arch • APP: Figma • TIME: 2 months • TEAM: Brand Strategist /User Tester/Research/Content Writer
Future concept in iterative testing phase. AT&T Unified Agent to become the digital equivalent of an in-store sales rep interaction. Create several fundamentally new paradigms into windows of what AT&T should be.
